Shipping Information
What are the shipping rates?
Herbs and Meds computes and displays shipping charges for items in your shopping cart when you enter in your ship-to postal code. To do this, select the Country from the dropdown, if it is requested, and enter in the shipping postal code in the text box to the right of "Postal Code". Click on the "Calculate" button to automatically display shipping charges for that postal code.
Additional Shipping Details
Items are usually processed within 1 business day after your order is placed and payment is received.
Most of our orders are shipped within 3-4 business days.
Please allow up to 15 business days for your item to arrive.
Please note that we do not ship on Saturday, Sunday or holidays. Please allow an additional 24 - 48 hours for weekend orders.
When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.
Do you ship internationally?
We can ship to addresses outside the United States.
Order Tracking
Has my order shipped? / Can I track my order?
When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.
My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at shipping@herbsandmeds.com and we will assist you in locating your order.
If you have not received a tracking number: Has it been 15 business days since your order was confirmed?
NO : Please wait the 15 business day period prior to contacting us.
YES : Please contact us at shipping@herbsandmeds.com
An item is missing from my order?
Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.
If you believe that an item is missing from your shipment:
Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list. If an item you ordered is not in stock, we will notify you via email about the backorder. You may choose to wait for that item or be credited for it.
If you believe that we shipped an item and a product is missing, please contact us immediately at shipping@herbsandmeds.com.
I received a product with missing parts
If you have received a product with missing parts, please contact us immediately at shipping@herbsandmeds.com. Please also see our Return Policy.
I received the wrong product
If you have received the wrong product, please contact us immediately at shipping@herbsandmeds.com. Please also see our Return Policy.
Return Policy
We proudly stand behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 15* days of receiving your order. We will refund the total sales amount and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item.
Note: A Return Merchandise Authorization (RMA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can e-mail us at returns@herbsandmeds.com.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail (customerservice@herbsandmeds.com)or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.
If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.
Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 15% restocking fee and the original shipping charges.
No Exchanges
Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.
How to Return An item
1. Complete the Return Form - The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RMA# for the return.
2. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RMA # on the outside of your box.
3. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
4. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
What is the Your Return Policy? Our Return Policy at a Glance
Damaged Shipments: We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue the customer credit for the amount of any confirmed damaged merchandise.
Return Policy: The customer must contact customer service for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns. Product returns cannot be accepted after 30 days.
Back Orders: We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give the customer an estimated time of availability and give them the choice of canceling the out-of-stock items, holding off shipment of the entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.
When will my credit appear on my account?
If you have not received your credit within the allotted time, please contact us at . returns@herbsandmeds.com
Credit Time Table
-RETURNS- Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 7-14 business days.
-This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim. | 
